Category: Listening Development
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HOW TO MEASURE YOUR LISTENING
“If you can’t measure it, you can’t improve it.” This is one of the most important business quotes from Dr. Peter Drucker, Father of Modern Management. Dr. Drucker has left us with this sage advice that we can use in any area of life – – – especially with your listening. Too many times,…
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‘REALLY’ LISTEN TO NATURE
Naturalist John Muir eloquently wrote: “Here is calm so deep, grasses cease waving… wonderful how completely everything in wild nature fits into us, as if truly part and parent of us. The sun shines not on us, but in us. The rivers flow not past, but through us, thrilling, tingling, vibrating every fiber and cell…
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LEAD LIKE A THERMOSTAT
Leaders don’t just take the temperature of their team or their organization, they control it. A thermometer takes the temperature; a thermostat regulates it. So goes the life of an effective leader, otherwise known as….the thermostat. To create change, you have to control the temperature. There are 2 primary tasks: RAISE THE HEAT: So people…
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FACE CONFLICT HEAD ON – PUT THE BUBBLES ON THE TABLE
Conflict between individuals is an unavoidable part of working life. However, the way disputes are managed will determine whether there is positive resolution or damaging fallout for both employees and the organization. Studies reveal that over 65% of performance problems result from strained relationships between employees. There are a few common strategies that people typically…
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THE ‘EYES’ HAVE IT
I have asked hundreds of leaders the question….”Who is the best listener you know and what are they doing to be the best listener?” In the culture of North America, the number one response is EYE CONTACT. My best listener looks at me when they listen. In a May 28, 2013 article in The Wall…
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SERVANT-LEADERS ARE LISTENING LEADERS
Over 40 years ago, Robert Greenleaf coined the idea of servant-leadership in the workplace in his book, The Servant as Leader. Today, there continues to be a ‘quiet’ revolution in workplaces around the world based on the work of this insightful thought leader. Listening is at the center of this movement. At its core, servant…